In today's budget-conscious business climate, you're looking for an efficient way to manage a growing number of desktops, laptops, servers, storages, network solutions, security platforms, applications, databases and mobile devices from multiple vendors in the face of rapidly changing technologies and user requirements.

Our engineers have the skills and experience to maintain your solutions to optimal level and to support the entire lifecycle management of your IT Infrastructure, starting from consultancy for the best solution, planning, design, procurement, logistics, implementation, operation, optimization, support and ending-up with technology refresh and upgrade.

We scale our services to your business needs in order to provide you the required response time and lower the total cost of ownership. We provide incident resolution with fast response and remediation time starting from 8x5xNBD (8h per day, 5 days per week, next business day response/remediation) ending-up with 24x7x4 (24h per day, 7 days per week, 4h response/remediation).

Kernel Technical Support Plans

Since our company has service contracts signed with Cisco Systems, Fortinet, Hp, Juniper, Extreme, F5, Allot, Sun we have the ability to provide advanced services to our customers:

1. Protect your investment in your IT infrastructure and reduce the operational risk by extending the warranty of your hardware solution that ensures the availability and fast replacement of parts or complete equipment in case of technical problems.
2. Keep your equipment to peak operational parameters, ensure optimal security by deploying the latest versions of operating systems or firmware.
3. Benefit from the latest signatures for the security services (antivirus, antispam, webfilter, intrusion prevention, application control ) and enhance your organizational security.

All support packages entitle you to log in to Kernel secure Online Customer Support Portal, which provides 24x7x365 access to a variety of technical resources and enable the customer to achieve:

1. Case Submission and Tracking. Submit cases, set priority and track the progress of your cases with total transparency in the regard of the SLA level assigned.
2. Automatic email notification of new cases, case updates and the remediation performed.
3. Flexible way of opening tickets via web interface, email or assisted by a Kernel Technical Support representative.

1. Constantly training and adapting to the industry tracks
2. Keeping an open mind regarding new emerging technologies
3. Having an well established support structure with 3 levels of support
4. Having well defined case escalation procedures that ensure that critical problems are addressed by the most experienced Kernel system engineers in a timely manner
5. Using the best practices of the industry and the recommendations of the vendors
6. Having a large stock of spare parts and replacement equipment.
7. Investing and keeping a large Lab that enables us to replicate various scenarios and better identify the resolution and asses its impact.
8. Having a very strict quality oriented approach
9. Following our company culture and procedures

1. A partnership and aid for your IT Team with the goal to enable us together to deliver best in the class services for users, customers and partners of the organization.
2. Instant access to technical resources and support performed by a technical team with broad knowhow and experience in the management, maintenance and service for IT and Communication solutions.
3. Proactive approach to infrastructure maintenance that allows you, to avoid potential dangerous situation that can lead to outage, loss of productivity or data loss.
4. Vendor interaction, access to updates, upgrades and best practices due to Kernel established service agreements with top IT brands.
5. Improve cost control with predictable monthly costs for the operation of the IT Infrastructure.